I've had similar experiences with both Ja-direct.com and Redpeppermall.com.
I ordered Sangster's Rum Cream from Red Pepper Mall several weeks ago, and while my account was charged immediately, the merchandise has not arrived. I've emailed RPM and attempted to call them several times, with no response. I emailed to cancel the order, and still no response, and the charges are still there, although my bank is handling that.
Then I tried to place a similar order with ja-direct, and it seems like their online shopping interface isn't working at all.
Dec 18, 2008
Sangster's Original Rum Cream by: Denise
You should order from www.reggaetreats.com. I placed an order for Sangsters Original Rum Cream on 11.14.2008 and received it 12.04.2008. I chose the surface shipping method, which I believe is the slowest.
Good luck!
Jan 28, 2009
Creamed by: Buck
What is the deal with Red Pepper Mall? I had a similar experience last year when an order of Rum Cream arrived damaged.
After numerous attempts to gain compensation for the damaged product, I finally gave up. Maybe a boycott of Red Pepper is in order.
Feb 18, 2009
Red Pepper Rip Off by: Anonymous
Agreeing with above comments on Red Pepper Mall. After ordering 5 bottles Sangster?s they arrived broken in plastic bag.
After consulting with DHL and making several unsuccessful attempts to contact them (RPM) by email or telephone, I went to the local BBB who contacted the BBB in Naples. They said they had received several complaints against RPM but they were never able to receive a response from them and closed the case.
I have a friend who is an attorney who is going to pursue this in his spare time in exchange f a bottle of Sangster?s if successful. It will be interesting to c where this goes.
To ja-direct, they told me, thru several emails that they weren?t shipping Sangster?s due to prohibitive shipping costs (around $90.00 to US).
May 02, 2009
that is really bad by: Anonymous
If you made your payment using a credit card, then you should contact your card issuer and report the matter so that the payment can be reversed.
Try www.reggaetreats.com, I have found them to be reliable and they offer fast shipping, they are based in Jamaica.
Aug 02, 2009
Satisfied Customer of jamaicanflavour.com by: Diana
I am very sorry to hear about your online shopping experience but i have had good customer service from an online store base in jamaica. www.jamaicanflavour.com. I purchase some Walkerswood Jerk Seasoning and some rum cream and I received constant calls from my sales representative until I received the package and to top it off I received a Jamaican souvenir free at cost.
Aug 02, 2009
jamaicanflavour.com by: Anonymous
I too Purchase from jamaicanflavour.com and was impress with the service. I order using surface and i received my good within 4 weeks. using this method. Good Job Diana from Jamaicanflavour.com
