New Call Centre Agency In Kingston Seeking To Fill Vacancies
by Kevin Anderson
A New Call Centre Agency located in Kingston and St. Andrew need persons to fill vacancies in:
- Customer Service Agent
- Collection Consultant
- Inbound Collection consultant
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work simultaneously with multiple customers to resolve their issues
• Maintaining high level world-class customer service/professionalism to a wide range of customers
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, functions on screen and remaining engaged with customers
• Strong ability to use technology
Competencies and Skills:
• Minimum 5 CXC / GCE subjects including English Language
(Other qualifications will be an asset)
• Flexibility to work any shift within a 24 hour period including weekends and holidays
• Basic computer and internet knowledge and ability to type minimum 30 WPM
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills and strong attention to detail
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude
Send your Resume to: firstname.lastname@example.org
Shortlisted persons will be contacted and be interviewed.
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