Flow Jamaica Contact | I need to pay my bills!

by Priscilla Chism
(Memphis, TN)

Technology is great, isn't it? Well yes, if it works. If not, It can drive the daylight out of of you! Which is exactly the case here.

Here is Priscilla's issue / question in relation to issues she's having with FLOW... and my response.

RESPONSE: by Wellesley



Hey Priscilla,

Again, thanks for reaching out to me!
Just so you know, I tried contacting you otherwise but to no avail my friend :-)

But no worries- I'll try my best here.

Your question could not be more timely! They appeared to have had some major problems my friend.

It was only last week that many persons reported downtime from both internet and phone issues.

I know that where I live here in Montego Bay, we were down for an entire day!

Also, St. Catherine, I understand, was out for several days!

The typical way to reach them though, to your question though, is...

• Via their customer service contact at 1-800-804-2994
  

They also have:

1. A LIVE chat feature on their website at: https://discoverflow.co/jamaica/chat
   
2. Email address: customerfirst@flowjamaica.com
   
3. And of course, Social Media, all with the handles FlowJamaica
   
   
   
   • Instagram: @FlowJamaica
     
   • Facebook: FlowJamaica
     
   • Twitter:FLOWJamaica
     
   
   

BUT here lies the problem!

When you call the customer support, your call either drop, or you have to wait for several minutes.

A lady had screenshot her phone and showed that she had to wait close to 30 minutes to reach a representative on the phone (on local TV news).

And yes, I've had similar experiences.

Here's My Recommendation

Try mentioning or DM them on Twitter (@FlowJamaica).

Outside of the telephone call, it is probably the best way to reach them, according to feedback I've gotten.

It has been really bad though, so much so that the politicians have jumped on it, accusing each other again, and so the issue of the lack of competition in the telecoms market resurfaced.

FLOW by the way, is still my preferred provider, but I really hope they do better, sooner.

As I write though, things appear to be back to normal, and they (FLOW) have apparently indicated that they will undertake a comprehensive review to address the recent service delivery issues. (RJR News)

For those who are interested, FlOW's website https://discoverflow.co/jamaica/

By the way Priscilla, I'm hoping that someone from the company will see your concern here and reach out to you (by commenting below).

Good luck!

See also: Jamaica Area Codes | What you need to know now

Regards,
Wellesley

P.S. To my readers: If for some reason, you are curious about the history of FlOW, you are welcome to read it herehttps://discoverflow.co/jamaica/.

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