A Review of
Cable and Wireless Jamaica

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Cable and Wireless Jamaica
Contributed by Tracie Blake

Article Update: November 2016: Cable and Wireless Jamaica changed its name twice in Jamaica, initially to LIME and more recently to FLOW (after a merger).

Cable & Wireless Jamaica Ltd. formerly the Telecommunications Of Jamaica Ltd. (TOJ) is the provider of local and international fixed telephone services.

Cable & Wireless’ origin dates back to the 1880s when telecommunications was just becoming famous. Hence, the name Telecommunications of Jamaica Ltd. Its name was later changed in 1998 to Cable & Wireless Jamaica Ltd.

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Cable & Wireless is based in the country’s capital, Kingston, Jamaica. It is a subsidiary of the British-based Cable & Wireless Public Liability Company. It was founded in 1987 and 82% of its capital is owned by Cable & Wireless Public Liability Company.

This company started digitalizing its network in 1991 and today, it has 100% digital lines. It has proven to be the optimum in global revenue with markets in the United Kingdom, the Caribbean, Panama, Macau and Monaco.

Cable & Wireless services both the business and residential districts in Jamaica.

To the residential district, Cable & Wireless offers mobile services, internet services, broadband services and home telephone (homefone) connections. The Homefone Connection comes with broadband services including high speed internet, post-paid voice over, net speak, high-speed wireless internet and global internet roaming services.

Within this, the voice services include voice mail, teleclass services such as caller identification, call trace & automatic callback, prepaid calling cards, speed dialing, collect call services, and international calls amongst a host of other services.

To the business sector, Cable & Wireless offers a host of personalized services. They offer internet services, business solutions, single national services, website hosting, national & international leased circuits, integrated digital network services, and unrestricted international direct dialing.

With its hosts of professional staff, they offer personalized service to business in the areas of selling and supporting PBX Systems for large and small organizations. They assist with sourcing, purchasing, installing, upgrading and servicing the business’ telephone setups.

Today, Cable & Wireless remains committed to optimum performance in the telecommunications market and is continuously improving on their services.

They have recently joined the Gallup Survey Network whereby all their clients are contacted and asked for opinions of the services they receive.

A report is generated and the Cable & Wireless Team use this report as a guide on how to improve services and equipment for their clientèle.

Despite the increasing competition, Cable & Wireless Jamaica Ltd. is still a family name in Jamaica and a success in our telecommunications market.

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